IT Support That Starts Where Others Escalate
Managed IT support for ambitious businesses across Hull, Yorkshire, and the North East.
When Did You Start Settling for "Fine"?
There’s a world of difference between IT support that just keeps the lights on and support that genuinely has your back. Here’s the shift you can expect with Stonemere.
From Chasing Updates to Always in the Loop
You shouldn’t have to chase your provider or wait days for an answer. With us, you’ll always know who’s handling your issue and exactly where it stands, because we take ownership and keep you posted without being asked.
From Stuck in a Queue to Straight to an Expert
No first-line scripts, no being passed up a chain. Log a ticket and it goes straight to an experienced engineer who can actually solve it.
From Firefighting to Genuinely Proactive
Waiting for things to break is no way to run a business. We monitor your environment around the clock and maintain it proactively, heading off problems before they reach you.
From a Faceless Helpdesk to a Team That Knows You
You’re not a ticket number to us. Each of our engineers looks after a small group of clients, so the people supporting you genuinely know your business and your setup — on the phone or on-site when you need them.
The Difference Senior-Led Support Makes
Most IT companies are built around volume, with tiers of junior staff, escalation chains, and tickets that crawl up the ladder. We built ours the opposite way. Since 1999, our support has been senior-led and personal: experienced engineers who fix things properly the first time, and who actually know the businesses they look after.
We Speak Business, Not Just Tech
Our team didn’t come up purely through IT; we’ve got backgrounds in accountancy, commercial management, and teaching. So when we talk to you, it’s about outcomes, costs, and risks in ways you’ll understand.
What We Put in Your Business, We Run in Ours
We won’t recommend anything we wouldn’t trust ourselves. We’re Cyber Essentials Plus certified and run the same tools and standards we’d put in front of you. Our advice comes from genuine experience.
Clarity Over Comfort
We’d rather tell you straight than keep you comfortable. You’ll get honest answers, clear reporting, and no hidden risk, so you always know exactly where you stand, what’s been done, and what’s coming next.
Fully Managed or Co-Managed — You Choose
Want us to run the lot? Done. Got an in-house team that just needs senior backup? We’ll work alongside them. Your support shapes around how you actually work.
A 60-Day Guarantee
We back ourselves, so you don’t have to gamble. If we’re not the right fit within your first 60 days, we’ll refund your support fees — no quibble. We’d genuinely rather part ways early than carry on a relationship that isn’t working for either of us.
The Team Others Escalate To
There’s no junior helpdesk standing between you and a real answer. You reach experienced engineers from the off, so problems get understood and fixed properly rather than bounced up the chain.
They go above & beyond.
“Stonemere has supported us for over ten years, and they’ve truly become part of us -we’re not just a number. They modernised our outdated IT, provide 24/7 support to keep our 365-day operations running, and handle our strict data security.
I’d recommend Stonemere because they go above and beyond and genuinely understand our needs.”
Charlotte Hornsby
Head of Finance at Humbercare
What's Included in Our Managed IT Support
Unlimited Support, In and Out of Hours
Remote and on-site help whenever you need it, with no cap on the issues you can raise.
We’re on hand Monday to Friday, 7am to 7pm (excluding bank holidays), with 24/7 cover for emergencies — and every request goes straight to an engineer who can actually deal with it.
Proactive Monitoring & Maintenance
We keep a constant eye on your devices, servers, and network, applying updates and patches as they’re needed.
Most issues are spotted and sorted early, often before they’d ever have reached you, so your team can just get on with their day.
Hardware Sourcing & Setup
We spec the right equipment for the job and source it at competitive prices through our supplier relationships. Setting up new workstations is included as standard, with no per-device charge, so growing your team never comes with a surprise bill.
Everyday Admin
The routine requests that quietly eat your time — new user accounts, password resets, permissions, leavers, shared mailboxes — are all part of the service. You raise it, we handle it, and you get on with running the business.
One Point of Contact for Your Suppliers
We deal with them directly on your behalf, so you’ve got one number to call and one team that owns the outcome.
Book Your Free IT Success Check
Frequently Asked Questions
What is Managed IT Support?
Managed IT support is when a provider takes ongoing responsibility for running and maintaining your IT, rather than just fixing things when they break. At Stonemere, that means day-to-day helpdesk support, proactive monitoring, and keeping your systems secure and up to date.
How Much Does Managed IT Support Cost?
It’s usually a predictable monthly fee, most commonly priced per user. At Stonemere, it’s tailored to your setup and agreed up front, with no surprise add-ons, so a short discovery chat is the best way to get an accurate figure for your business.
What's the Difference Between Managed IT Support and Break-Fix Support?
With break-fix, you only call when something breaks and pay each time. Managed IT support is proactive: for a fixed monthly fee, your systems are monitored and maintained continuously, preventing problems rather than just fixing them — which means less downtime and steadier costs.
Which areas does Stonemere cover?
Stonemere is based in Hull and supports businesses across Yorkshire and the North East, from the Humber up through Teesside and beyond. We combine fast remote support with on-site help across the region.